Refunds & Cancellations

This policy applies to every subscription and credit purchase made on NEXPMX, operated by TAUCAP PRIVATE LIMITED. It sits alongside our Terms of Service and Privacy Policy.

1. What you are charged for

Creating an account is free. The platform opens once a plan is chosen and payment is authorised, and you are charged per seat for the plan you picked — nothing more, and nothing before you have agreed to it. You can see the exact amount, for your seat count, before authorising anything.

2. Cancelling a subscription

You can cancel at any time from Settings → Plan & usage, or by writing to support@nexpmx.com. Cancellation stops the next payment. It does not end the period you have already paid for: the workspace keeps working until that period runs out, and is not charged again.

There is no cancellation fee and no notice period.

3. Refunds

Subscriptions are billed in advance for the period you choose. Because the trial lets you evaluate the product in full before paying, we do not routinely refund a period that has already begun. We do refund in these cases:

• Charged in error — a duplicate payment, or a charge after a cancellation was confirmed. Refunded in full.
• Charged after cancelling — if a renewal is taken because a cancellation did not register on our side, refunded in full.
• The service was unavailable for a sustained period within a paid month, through our fault. Refunded pro rata.
• An annual plan within 7 days — if you move to annual billing and change your mind within seven days of the charge, we refund it in full provided the workspace has not exceeded the credits included with a single month.

Outside these cases, a request is still read by a person and answered honestly. We would rather refund an unhappy customer than argue.

4. AI credit packs

Credit packs (1,000 credits for ₹999, 5,000 credits for ₹4,499) are prepaid and consumed as AI features are used. Unused credits are refundable within 7 days of purchase if none of the pack has been spent. Once a pack has been drawn on, the remaining balance is not refundable, because the cost of serving those requests has already been incurred. Credits do not expire while the subscription is active.

5. How to request a refund

Write to support@nexpmx.com from the email address on the account, with the invoice number or the date and amount of the charge. You will hear back within 2 business days.

Approved refunds are returned to the original payment method — the same card, UPI ID or bank account the payment came from. We cannot send a refund anywhere else. Allow up to 7 business days for it to appear; the time taken after we release it is your bank's, not ours.

6. Prices and currency

All prices are in Indian Rupees (INR, ₹) and are charged in INR. Applicable GST is added at checkout and shown on the invoice. Current plan prices:

Read from the same pricing table the checkout charges from, so this page cannot show a price we do not bill.

7. Contact

TAUCAP PRIVATE LIMITED
B1/H3, Mathura Road, Block B, Mohan Cooperative Industrial Estate, Badarpur, New Delhi, Delhi 110044, India
GSTIN: 07AAJCT2582N1ZQ
support@nexpmx.com
+91 73044 12829
+91 78270 96755
Monday to Friday, 10:00–19:00 IST